At Wild Tails Co, we take great pride in the quality of our products. Because each item is carefully packaged and shipped directly from our suppliers, we do not accept returns or exchanges at this time. If your order arrives damaged or incorrect, please contact our support team within 7 days of delivery, and we’ll be happy to assist you.

For your convenience, Wild Tails Co accepts a variety of secure payment options, including:

• Visa
  
  
• MasterCard
  
  
• American Express
  
  
• Discover
  
  
• PayPal
  
  
• Apple Pay
  
  
• Google Pay
  
  
• Shop Pay
  
  

All transactions are encrypted and processed securely through Shopify’s trusted payment system.

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

Yes! We’re happy to share Wild Tails Co products with pet lovers all around the world. International shipping is available, and delivery times may vary depending on your country’s postal system and customs processes.

Shipping times vary depending on the product and your location. On average, orders are delivered within 5–10 business days. You’ll receive an email notification once your order has been shipped, along with tracking details.

Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to check the real-time status of your shipment through our tracking page or your local postal carrier’s website.